Q: Why should I buy from Sky Dreams?
We are the only experience company dedicated solely to aviation – a company run by people with a genuine passion for everything aviation. We put everything we have into making sure our customers come away from their experience with the same feelings we had when we had our first flight. Sky Dreams works closely with the best aviation experience providers in the country to ensure that your dream is everything you want it to be.
Q: Are there any restrictions I need to consider before purchasing?
Yes, some of our experiences are subject to minimum or maximum requirements, e.g. age, health, height or weight. Every supplier is different in these requirements. When you are about to book an experience make sure you look in the ‘Restrictions’ on the experience details page to see any restrictions we may have in place. As a general guide anybody under the age of 14, over 16 stone in weight or over 6ft 5 in height may encounter problems with restrictions. We display any supplier restrictions before you purchase so make sure you check before you pay for your experience that you meet the requirements. Once booked, you may be liable for charges if you have to cancel because the minimum requirements are not met .Customers need to provide one form of photo id for security purposes, e.g. a passport, prior to their experience.
Q: Can I personalise the experience voucher with a message?
Yes, when you purchase an aviation experience you will have the opportunity to add your own custom message that will be printed on the voucher itself. You can also enter custom to and from details (e.g. To: Jason, From: Mum & Dad) to really give your aviation experience voucher the personal touch.
Q: What exactly is included with the aviation experience gift pack?
Sky Dreams boasts one of the most stylish and eye catching gift packs in the industry. Your pack includes our Sky Dreams blue folder enclosing the Aviation Experience Voucher and the experience information details. We believe this makes an exceptional gift and we think you won’t be disappointed.
Q: Do I have to choose a specific date for the experience when I buy?
No, Sky Dreams will not ask you to select any dates for the aviation experience when purchasing. We will provide you information on how to book your aviation experience with your experience voucher. Our aviation experience vouchers are valid for 12 months from the date purchased and the experience can be booked with our supplier any time within this 12 month period. We try to make it as easy and flexible as possible for our customers.
Q: I need a last minute gift but not sure it will be delivered in time!
Don’t panic, we offer a next day courier service for such events. Simply choose the next day courier service when purchasing your aviation experience and we will make sure it gets on it’s way to you straight away. Once you have ordered, you will be sent a confirmation email, just to say the aviation experience voucher is on its way. We can also send you a scanned copy of your voucher to your email on request.
Q: How is my personal data used by Sky Dreams?
Sky Dreams does not pass on any personal data to any third party nor is the data used to continuously spam you with information. Please click here for full details about how your personal data is used.
Q: Can I specify exactly when the experience voucher is delivered?
Unfortunately we can’t allocate exact standard First Class delivery dates. If you need the gift pack delivered urgently, you can use our next-working-day courier service. You can select this option from the postage menu when you order.
Q: What payment types do you accept?
We accept all major debit and credit cards except American Express.
Q: I would like to buy an activity gift voucher, but I would like the voucher to be sent directly to the recipient. Is this possible?
Yes, we can send the experience voucher pack directly to the recipient, all you need to do is enter the recipients name and address in the delivery details when you purchase your experience. All vouchers are sent out in plain envelopes in case you are buying a surprise gift.
Q: Do the pictures on the website show exactly what I will be doing on my chosen activity?
The pictures are used to illustrate the nature of the activity. Activities may vary in terms of type of aircraft /equipment used depending on location. As far as possible, the further information pages on this website give you details of the experience, but these are subject to change or substitution.
Q: Why do prices for some activities vary from location to location?
We use a variety of aviation experience providers across the UK. Some may offer slightly different itineraries or equipment. For example, some helicopter experience providers only operate the four seat Robinson R44 which is substantially more expensive to operate than the the 2 seater Robinson R22. Landing fees and area specific costs also effect the overall price for a location.
Q: How long does it take to process the voucher?
We aim to process most orders on the same day provided the order is received by 2pm. If after 2pm and your order is urgent, please Email us at info@sky-dreams.co.uk and if possible we will process your order. All vouchers packs are sent out first class Royal Mail, usually same day.
Q: I don’t want my aviation experience. Can I get a refund?
We are happy to make refunds on unbooked vouchers within 14 days of purchase. Sky Dreams will not offer any refunds beyond 14 days. In all cases, refunds will only be made to the person who purchased the experience. If the experience was originally purchased by credit or debit card, the refund will be credited to the same card. If you are within the 14 day period, please return your voucher to the following address, with a letter stating why it has been returned;
Sky Dreams Experience Ltd
Aviation House
38 The Broadway
Lancing
West Sussex
BN15 8NY
Refunds will not be authorised until we have recieved the returned voucher and letter.
Q: Can I give my voucher to someone else?
No, vouchers are personalised to the recipient they were originally purchased for. Our aviation experience providers will require identification on the experience day from the original recipient as a matter of security.
Q: Will my aviation experience go ahead in bad weather?
Almost all our experiences are reliant on certain weather conditions. We advise you to call the aviation experience provider to check the weather before setting out. The weather check telephone number will be included in your booking confirmation details. If your experience is cancelled due to weather conditions you will be able to re-book your experience for any time within it’s validity period.
Q: I’ve lost my voucher, am I able to get a replacement?
Yes, if it is still valid. We can cancel the original voucher and issue you with a duplicate. Please E-mail us at info@sky-dreams.co.uk and we will be able to do this for you.
Q: I’ve been given an Sky Dreams experience voucher, how do I book a date?
Booking is done directly with our experience providers. You should have also received a booking information sheet with your voucher with details on how you can call and book your experience for a time that suits you. If you have lost this information then please E-mail us at info@sky-dreams.co.uk and quote your experience voucher number, we can then get the booking information for you.
Q: Can I book a different experience to the one I’ve been given?
Yes, before booking a date you can swap your experience for another, provided it is still valid. If the swapped experience value is greater then that of your original then the price difference must be paid. Sky Dreams charge an administration fee of £15 for any modifications to an experience voucher after 14 days of purchase. If you are swapping your experience for an experience of lesser value then Sky Dreams will not offer any part refunds.
Q: How far in advance should I book my activity?
Availability of dates varies amongst the experiences. Some are very weather dependent such as hot air ballooning. We advise you to book a date as far in advance as possible as some suppliers already have set dates for experience days throughout the year.
Q: What happens if I have booked my date and the supplier cancels?
If an experience is weather dependent then this can possibly happen. Your voucher is valid for 12 months, so you can just re-book another date directly with the supplier. We advise that you telephone the supplier on the day before you set off to check the current status.
Q: What happens if I need to cancel the date I have booked?
All our experience providers have their own terms and conditions, which you are subject to once you have booked a date with them. This includes their cancellation policy. Details of the experience provider cancellation policy can be obtained directly by calling the booking number we provided with your experience voucher.
Q: How do I complain?
If the complaint relates to the experience it must be raised on the day with the experience provider, otherwise it is almost impossible to deal with. Thereafter, the complaint should be brought to our attention as soon as possible by emailing complaints@sky-dreams.co.uk. We endeavour to respond to all complaints within five working days.
Q: I’m not sure if payment has been processed correctly, how do I check?
If you think that your payment has not been processed correctly please E-mail us at info@sky-dreams.co.uk with your details so that we can check for you.
Q: The website text is too small for me to read. How do I make it larger?
All modern web browsers have the ability to increase the text size or zoom into the page. On your web browser, select the View menu, then Text Size, and then choose “Larger” or “Largest.”. For more information please see our accessibility statement.
Q: I haven’t received an email confirmation of my order
Please E-mail us at info@sky-dreams.co.uk, Monday to Friday 9am – 5.00pm so we can check this for you. If you were placing an order you should provide us with your full name and email address.
Q: I have tried calling your number but have had no response
Since March 19th 2012 Sky Dreams have turned 100% digital!
Some of our old printed materials contain our old phone number (01903 217202) which is no-longer in use. As an internet based company, the best way to contact us is via email. Please email us at info@sky-dreams.co.uk. We have a dedicated e-team that will endeavour to answer all enquires within 2 hours (Monday-Friday, 9am-5pm).
Q: How can I contact Sky Dreams?
If you have any questions or comments about our vouchers, experiences, or website etc, please do not hesitate to contact us. We rely on our customer’s feedback in order to provide the best possible customer experience. You can contact our e-team by email at info@sky-dreams.co.uk.
Q: Who runs Sky Dreams?
Sky Dreams is owned and operated by Sky Dreams Experience Ltd, a company registered in England & Wales – Company number 07372999
Q: I operate an aviation experience that I would like to offer through Sky Dreams – whom do I contact?
We are always pleased to welcome new experience partners. Please contact us by email: partners@sky-dreams.co.uk with a brief introduction and experiences offered.
Q: How do I complain?
If the complaint relates to the experience it must be raised on the day with the experience provider, otherwise it is almost impossible to deal with. Thereafter, the complaint should be brought to our attention as soon as possible by emailing complaints@sky-dreams.co.uk. We endeavour to respond to all complaints within five working days.