Sky Dreams General Booking Terms
Vouchers are valid for 12 months from the date of purchase. Some aviation experiences may be seasonal; details of availability are included in the voucher packs. It is the responsibility of the voucher holder to ensure that the activity is booked within season bearing in mind that this may end before the expiry date of the voucher.
Sky Dreams will be happy to exchange an experience Voucher for any aviation experience featured on our website at a charge of £15 admin fee. Exchanges cannot be made if the experience has already been booked with the supplier. If the chosen alternative is more expensive you will have to pay the difference. If the chosen alternative is less expensive we will hold that amount in credit for you to use against a future purchase. No guarantee can be made as to availability of the experience on any particular day. We advise that the user books their experience as soon as possible before the preferred date.
Operators require a seven day notice between the date of booking and the date of the experience.
Many activities have height, weight and age restrictions. We can advise you of these restrictions when you purchase an aviation experience Voucher. If the user is 18 or under, the consent of a parent/guardian will be required. Other age limits may apply.
The pictures are used to illustrate the nature of the activity. Activities may vary in terms of type of aircraft /equipment used depending on location. As far as possible, the further information pages on this website give you details of the experience, but these are subject to change or substitution.
Our prices may be subject to change at any time. We will advise you of any such changes when you order your voucher.
Vouchers are dispatched by first class Royal Mail to the address provided by the purchaser. We will not be liable for any cost or loss or inconvenience suffered due to delayed or lost mail.
The contract between the purchaser and Sky Dreams does not create any right enforceable by any person under the Contracts (Rights of Third Parties) Act 1999, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
Sky Dreams endeavour to give accurate and detailed information about every activity. However there may be changes in the exact arrangements on the day or during the course of the 12 months lifetime of the voucher. These descriptions should therefore be taken as a guide only and do not form part of the contract. Photographs used are illustrative and not necessarily of the actual equipment in use at any particular location. In the event of an element of an experience not being completed and no satisfactory alternatives being supplied, the maximum compensation available is limited to the net cost of the element not completed.
Due to increasing fuel costs operators have the right to add a fuel surcharge on the day. Your Sky Dreams voucher will not cover any additional costs incurred, additional costs must be paid on the day of the experience and should be outlined to you when booking your experience date.
Sky Dreams
Sky Dreams are not operators of aircraft, nor providers of carriage by air. Neither are Sky Dreams operators of any other vehicle or equipment used in the provision of the experiences sold. We are unable to give any guarantee as to the safety standards or performance of any operator, although all are properly licensed in their field. The operator may require a disclaimer to be signed before any experience begins.
Once an aviation experience voucher is purchased from Sky Dreams and a booking has been made with the operator then the contract between the booker and Sky Dreams comes to an end and the booker will then enter into a contract with the operator. We cannot accept any responsibility for any loss howsoever arising from our contract with you for the supply of Vouchers once the contract has been so transferred.
Liability for any delay or cancellation of the experience or loss, injury, death or any other claim howsoever arising from or howsoever caused by the experiences advertised on our website or ordered through us shall be the sole responsibility of the operator who provides the experiences and shall be governed by that operator’s terms and conditions.
Cancellation
Waiting time may be necessary with all aviation experiences, especially as some are weather dependant. There is also the possibility of short notice cancellation due to weather, mechanical problems, staff illness or other unforeseen circumstances beyond the operators’ control. If the experience is cancelled, the user should simply re-book with the operator concerned. Sky Dreams will not be liable for any costs such as travel or accommodation incurred by the participant in such circumstances.
Once the user has booked his chosen experience they will become subject to the operator’s terms and conditions including the operator’s cancellation terms. This may mean that if the user cancels a booking the user may forfeit the experience.
Should an experience become unavailable or a particular location become unavailable for any reason whatsoever after you have received your voucher, we will endeavour to find an acceptable alternative experience at the same price. Failing this, we reserve the right to give a full refund. This will be made to the purchaser of the voucher. This will be the limit of our liability and we will not be liable for any other costs incurred by the participant such as travel or accommodation.
The user will need to be agile enough to get in and out of the particular aircraft or equipment in use and must be medically fit enough for the particular experience. If the user has any doubts about medical fitness, they should consult their doctor.
Refunds/Complaints
The easiest way of resolving a complaint is to address them on the day. If your complaint cannot be resolved on the day please inform us by writing to our Customer Services Manager – email complaints@sky-dreams.co.uk or by writing: Sky Dreams Experience Ltd, Aviation House, 38 The Broadway, Lancing, West Sussex, BN15 8NY.
We are happy to make refunds on unbooked vouchers within 14 days of purchase. Sky Dreams will not offer any refunds beyond 14 days. In all cases, refunds will only be made to the person who purchased the experience. If the experience was originally purchased by credit or debit card, the refund will be credited to the same card. If you are within the 14 day period, please return your voucher to the following address, with a letter stating why it has been returned;
Sky Dreams Experience Ltd
Aviation House
38 The Broadway
Lancing
West Sussex
BN15 8NY
Refunds will not be authorised until we have received the returned voucher and letter.
Insurance/Safety
Many of our experiences involve some personal risk. In purchasing one of our aviation experience vouchers you accept the existence of an element of risk. Life insurance policies vary in their coverage, and some may exclude certain experiences that Sky Dreams offer. It is advisable to check this with your insurance company in advance.
The operators for the various experiences advertised normally arrange their own liability insurance which will provide insurance for participants in the case of negligence on behalf of that operator.
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